Ten Principles of Good Governance

Courtesy :


1. Equity – all men and women have opportunities to improve or maintain their wellbeing.

2. Rule of Law – legal frameworks should be fair and enforced impartially, particularly the laws on human rights.


3. Strategic vision – leaders and the public have a broad and long-term perspective on good governance and human development, along with a sense of what is needed for such development. There is also an understanding of the historical, cultural and social complexities in which that perspective is grounded.


4. Responsiveness – institutions and processes try to serve all stakeholders.
5. Effectiveness - Ensuring that the scheme delivers quality outcomes efficiently and represents good value for money.
6. Efficiency – processes and institutions produce results that meet needs while making the best use of resources.


7. Accountability– decision-makers in government, the private sector and civil society organizations are accountable to the public, as well as to institutional stakeholders. This accountability differs depending on the organizations and whether the decision is internal or external.

8. Transparency –transparency is built on the free flow of information. Processes, institutions and information are directly accessible to those concerned with them, and enough information is provided to understand and monitor them.

Legitimacy and Voice

9. Participation – all men and women should have a voice in decision-making, either directly or through legitimate intermediate institutions that represent their intention. Such broad participation is built on freedom of association and speech, as well as capacities to participate constructively.

10. Consensus orientation – good governance mediates differing interests to reach a broad consensus on what is in the best interest of the group and, where possible, on policies and procedures.

Principles of Good Governance(British and Irish )


Ensuring and demonstrating the freedom of the office holder from interference in decision making:
  • Freedom from interference in decision making on complaints.
  • Appropriate and proportionate structure and financial arrangements.
  • Appointment, re-appointment and remuneration of the office holder consistent with ensuring independence.
  • Governance arrangements which ensure and safeguard the independence of the office holder and the scheme.
  • Those involved in the governance of the scheme to conduct themselves at all times in the best interest of the scheme.


Ensuring that all members of the scheme, including the office holder staff members and members of any governing body are seen to be responsible and accountable for their decisions and actions, including the stewardship of funds (with due regard to the independence of the office holder):
  • Subject to appropriate public or external scrutiny
  • Accountable to stakeholders for operation of scheme
  • Financial accountability, and appropriate internal controls to demonstate the highest standards of financial probity
  • Robust mechanism for review of service quality.
  • Clear 'whistle-blowing' policy

Openness and transparency

Ensuring openness and transparency in order that stakeholders can have confidence in the decision-making and management processes of the scheme:
  • Clear explanation of legal constitution, governance and funding arrangements
  • Open and clear policies and procedures, and clear criteria for decision making
  • Clear and proper recording of decisions and actions
  • Free availabilty of information and publication of decisions, consistent with statute, contract and good practice
  • Clear delegation arrangements, including levels of authority
  • Register of interests, to apply to the office holder, appropriate staff members and members of any governing body


Ensuring straightforward dealing and completeness, based on honesty, selflessness and objectivity, and ensuring high standards of probity and propriety in the conduct of the scheme’s affairs and complaint decision making:
  • Impartiality in all activities
  • Identify, declare and deal with conflicts of interest (including office holder, staff members and members of any governing body)
  • Compliance of all those involved in the governance or operation of the scheme with relevant principles of public conduct
  • Arrangements for dealing with conflicts about governance issues

Clarity of purpose

Ensuring that stakeholders know why the scheme exists and what it does, and what to expect from it:
  • Explanation of the purpose of the scheme and who it serves
  • Clear status and mandate of the scheme
  • Clarity of extent of jurisdiction
  • Governance arrangements which are clear in relation to the office holder’s adjudication role


Ensuring that the scheme delivers quality outcomes efficiently and represents good value for money:
  • Leadership which defines and promotes the values of the scheme
  • Keeping to commitments
  • Good internal planning and review processes
  • Quality assurance and a process for review of service
  • Quality outcomes for complainant, organisation complained about,scheme and all other stakeholders
  • Recommendations accepted by bodies in jurisdiction
  • Effective risk management controls